Client Case Study
Enhancing Safety Culture Through Human-Centered Insights
Client challenge:
Altera Infrastructure experienced a significant safety incident that underscored the complex interdependencies within their operations. Traditional investigation methods had proven insufficient in identifying the full scope of root causes, particularly those linked to human factors and organizational culture. Altera sought a more comprehensive, forward-looking approach to gain deeper insights into the incident and improve their safety culture.
Our approach:
Human-centered analysis
Delving into human behaviors, leadership dynamics, and team interactions to uncover less obvious contributors to the incident
Cultural assessment
Examining organizational culture to identify systemic patterns and behaviors that could have influenced the incident.
Root cause investigation
Moving beyond immediate technical or procedural issues to address deeper behavioral and cultural drivers.
Actionable recommendations
Delivering a tailored report with insights and practical steps to shape a proactive safety culture and prevent future incidents.
Impact delivered:
Fenroc’s meticulous analysis and human-centred approach resulted in several key outcomes for Altera Infrastructure:
A shift in awareness across leadership and teams regarding the complexities of human behaviour and cultural influences on safety incidents.
Enhanced understanding of the interplay between leadership behaviours and incident outcomes, enabling more targeted interventions.
Clear, actionable recommendations that shaped the organization’s approach to incident prevention and fostered a more proactive safety culture.
Improved incident investigation practices, ensuring future assessments capture human and cultural factors effectively.
Why the client valued working with Fenroc:
Altera Infrastructure greatly appreciated Fenroc’s ability to go beyond conventional investigation techniques to uncover deeper cultural and behavioral insights. Fenroc’s professionalism, dedication, and expertise in human-centered assessments empowered the organization to address the root causes of the incident with confidence and clarity.
What Altera team had to say about us
"Fenroc’s depth of insight was truly remarkable. Their ability to explore human behavior, team dynamics, and cultural influences shed light on aspects we had not previously considered. The recommendations provided have fundamentally shifted our approach to safety and incident prevention. We wholeheartedly recommend Fenroc to any organization seeking deeper understanding and impactful solutions for safety and cultural challenges."
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