Client Case Study
Implementing the Shell Performance Framework Across a Global Organization
Client challenge:
Shell sought to design and implement the Shell Performance Framework (SPF), a new operating model aimed at transforming how the organization operates globally. With a workforce of approximately 90,000 employees and a significant network of third-party contractors, the challenge was to ensure effective change management and behavioural transformation across all levels of the organization.
Our approach:
Fenroc’s Managing Director, Upinder Aujla, was selected to lead the design and implementation of the SPF. Key elements of the approach included:
Change management strategy:
Developing a robust change management plan to introduce the SPF across the global organization and onboard contractors effectively.
Behavioral change leadership:
Spearheading the shift to outcome-focused, intent-based, and holistic thinking across the business, aligning behaviors with the new framework’s strategic intent.
Engagement and upskilling:
Establishing networks of change agents across Shell to champion the SPF rollout, ensuring they were engaged, aligned, and equipped to drive the transformation.
HSSE group requirements:
Leading the change management for revised HSSE group requirements, setting the foundation for all further group requirement updates.
Impact delivered:
Fenroc’s contributions, led by Upinder Aujla, delivered transformative results:
Successful global rollout: The SPF is now successfully embedded across Shell’s global operations, reflecting the robust change management and implementation strategy.
Empowered Change Agents: Networks of upskilled change agents have ensured a sustainable and effective transition to the new operating model.
Behavioral transformation: Enhanced organizational focus on outcomes and holistic business operations, fostering a culture aligned with SPF’s strategic objectives.
Streamlined HSSE compliance: Revised HSSE group requirements were implemented smoothly, creating a replicable framework for future updates.
Why the client valued working with Fenroc:
Shell valued Fenroc’s expertise in management systems, behavioural change, and stakeholder engagement. Upinder’s professionalism, ability to navigate a complex organizational structure, and commitment to achieving business outcomes were instrumental in the success of the SPF rollout.
What Altera team had to say about us
"The SPF implementation reflects the comprehensive and robust approach designed and executed by the team. Upinder’s expertise, professionalism, and dedication were critical to our success. His ability to inspire mindset and behavior change while aligning stakeholders across a global organization was truly commendable. I highly recommend Upinder for leading large-scale implementation and cultural change projects."
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